Gas Safe registered 919881 · Mon–Sat 7am–8pm · Emergency cover 24/7

Croydon Heating
& Plumbing

CR2 · 3 miles from our base

Plumbers and Heating Engineers in South Croydon

We are plumbers and heating engineers working across South Croydon and the wider CR2 postcode, from the shops and restaurants on South End and the terraces off Selsdon Road up to Croham Hurst, Purley Oaks and Sanderstead. Our base is on Highbury Avenue in Thornton Heath, three miles north, which for most South Croydon addresses is a straight run down through the town centre. We are Gas Safe registered under number 919881, we work Monday to Saturday from 7am to 8pm, and we cover emergencies around the clock.

The housing here

What South Croydon is built from, and what that means for the pipework

South Croydon is essentially a railway suburb. The land here lay in the old manors of Croham and Haling, and it stayed largely rural until South Croydon station opened on the Brighton main line in 1865. After that the fields went under brick quickly. Speculative builders ran terraces and semi-detached villas out along Brighton Road, Selsdon Road, Coombe Road and Pampisford Road for clerks and merchants commuting into London, and the churches followed the houses: St Peter's was dedicated in 1851, St Augustine's went up in 1884 and Emmanuel Church opened in 1897. That gives a reliable rule of thumb. Close to the station or South End, the houses are usually late Victorian. Climbing east towards Croham Hurst, they are more likely Edwardian villas or planned inter-war streets, and Croham Manor Road itself is an early twentieth century set piece.

The Victorian terraces are the bulk of the work. They were built with no internal plumbing to speak of, so almost everything you find in one now was retrofitted, often more than once. The typical layout is two storeys with a back addition, and the kitchen and bathroom nearly always ended up in that back addition. That produces the single most common fault we attend in these streets: a long horizontal waste run from a sink or bath, laid at too shallow a fall by whoever fitted the kitchen, taking a sharp turn into the soil stack on the rear wall. Grease and fat build at the bend, the sink drains slowly for a few months, and then it stops. Clearing it is straightforward, but re-laying that run at a proper fall is the fix that lasts.

Water supply in the older stock needs checking before anyone promises you anything. Lead was the standard supply pipe material until roughly 1970, and a large share of South Croydon's terraced and villa stock predates that by fifty years or more. If the pipe rising through your kitchen floor or front hall is dull grey, soft enough to mark with a coin, and swells into a bulbous soldered joint at the stop tap, that is lead. Old lead and old half-inch iron both throttle flow as well as raising a health question. In terraces the internal stopcock is usually under the kitchen sink or just inside the front door, and the external stop tap and meter sit in a small cover in the footway. In these streets that cover has frequently been paved or tarmacked over during a driveway job, and finding it again is the first ten minutes of any emergency.

Heating in the terraces is a patchwork. Most of these houses were first centrally heated in the 1970s and 1980s with an open-vented system: cold tank in the loft, feed and expansion tank beside it, cylinder in an airing cupboard on the landing. Some of that era was piped in eight or ten millimetre microbore, which is fine until it silts with magnetite and the radiators furthest from the boiler go cold at the bottom. Converting to a combi frees the loft and the airing cupboard, which is genuinely valuable in a narrow terrace, but it moves the whole house onto incoming mains pressure. That is precisely when a lead or undersized supply pipe stops being a background concern and becomes the thing that decides which boiler you can have. We measure flow rate at the kitchen tap before quoting a combi, never after. If the reading is poor, the honest answer is either a smaller combi, an upgrade of the supply pipe to 25mm plastic, or a system boiler with an unvented cylinder instead.

The larger villas are a different job. Off Croham Road, around Haling Park and Haling Grove, and on the streets running up from Pampisford Road, you get three storey houses with basements or semi-basements. The vertical distance from a loft tank to a second floor shower is short, so the head is poor and the shower is weak no matter how good the mixer is. On a house like that a combi is rarely the right answer, because several bathrooms get run at once. A system boiler feeding a properly sized unvented cylinder, sited in the basement or a ground floor store, is usually the sensible layout. It needs a G3 qualified engineer to install and an annual check on the expansion vessel and discharge arrangement.

Many of those same villas were split into flats decades ago, and conversions are a large part of what we attend in CR2. A converted villa typically has one soil stack serving every flat, one incoming cold main with a single stopcock that may be in a communal cupboard or inside the ground floor flat, and a gas supply that was extended upward when the split happened. Three things follow from that. First, a blockage low in the stack shows up as a backing-up ground floor bath while the top flat notices nothing, so diagnosis has to start at the bottom of the building. Second, an upstairs leak in a converted house travels sideways along a joist before it appears, and the wet ceiling is often not below the failed joint. Third, flue siting in a conversion is genuinely constrained. A flue must terminate a set distance from openings, boundaries and anything above or below it, and in a building carved into flats the neighbouring window is frequently within that distance. We check flue routes on site before quoting a boiler in a conversion, because the position of the boiler may have to change.

Above the shops and restaurants on South End the pattern is different again. Commercial ground floors with flats over them share their drainage, and grease from the kitchens below is the usual cause of slow drainage upstairs. Clearing the domestic branch will not help if the shared run underneath is coated.

On the inter-war streets near Croham Hurst life is easier. Bay-fronted semis of that period have wide side returns, so a boiler can usually go in the kitchen with a short horizontal flue through the side wall, and chimney breasts are often intact and useful for routing. The mixed streets are the ones to be careful on, because a terrace that has been re-piped twice can contain lead, iron, copper and plastic in the same run, and joints between dissimilar materials are where slow weeping leaks start.

Worth knowing

The hill, the water, and the conservation areas

The one thing about South Croydon that catches people out is the gradient. Brighton Road runs along low ground, and a mile east the top of Croham Hurst reaches 145 metres above sea level. That is a considerable climb inside a single postcode district, and it shows in the taps. Properties high on the slopes towards Croham Valley Road, Upper Selsdon Road and on towards Sanderstead and Riddlesdown tend to see lower static pressure and noticeably weaker flow at the morning and evening peak than an address near the station does. It is the commonest reason a combi that is well sized on paper disappoints its owner. We measure flow and pressure at the property before recommending a boiler here, and on high ground we will often steer a two-bathroom household towards stored hot water rather than sell a large combi the incoming main cannot feed.

Two different companies are involved in your water here. SES Water supplies the drinking water and is a water-only company, while Thames Water deals with the wastewater. A leak on the street side of your boundary is an SES Water matter; a blocked public sewer is Thames Water. Since the 2011 transfer, shared drains and the lateral drain beyond your boundary belong to the sewerage company, while the run under your own garden up to that boundary remains yours. In a street of Victorian terraces where several houses historically shared a drain to the main sewer, that boundary line is exactly where responsibility changes hands, and it is the first thing we establish on a blocked drain call.

SES Water draws heavily on chalk boreholes in the North Downs, and chalk is close to pure calcium carbonate. The result is genuinely hard water, comfortably into the hard band above 200 milligrams per litre. In practical terms that means scale, and scale is the single biggest cause of premature boiler failure in CR2. It furs the plate heat exchanger in a combi so the hot water runs lukewarm and the boiler kettles, it blocks shower heads and tap aerators, and it coats immersion elements until they burn out. A scale reducer on the incoming main is cheap insurance here, particularly on a new boiler where scale in the heat exchanger can affect the warranty. It is also why an annual service at £90 is better value here than in a soft water area.

Then there is planning. Croham Manor Road is a conservation area, designated in December 2008, protecting a collection of early twentieth century locally listed houses with a good deal of arts and crafts detail. The Waldrons, just over the boundary in CR0, was designated back in May 1973 and has carried an Article 4 direction since 21 January 2016 which removes permitted development rights for laying hard surfaces within the curtilage of a house and for putting up or altering a gate, fence, wall or other boundary enclosure. Both matter to plumbing work more than people expect. A flue or condensate pipe breaking out through a front elevation, or an external soil or waste run on a principal frontage, becomes a planning question rather than a purely technical one. So does digging up a driveway, which is a real issue if you are replacing a lead supply pipe and the front garden was hard surfaced years ago. We will tell you when a job needs a conversation with Croydon Council before we start, rather than fitting something that has to come out again.

The ground itself is unusual too. Croham Hurst is a Site of Special Scientific Interest and a recognised geological site, formed of Thanet Sand capped with Blackheath pebble beds sitting on eroded chalk. Free-draining sand and chalk on the upper slopes behaves differently from heavier ground lower down, which is why soakaway performance can vary between houses only a few streets apart. If surface water is the problem rather than foul drainage, that is worth establishing before anyone starts digging.

Before you ring

South Croydon questions

How quickly can you get to South Croydon?

We are based on Highbury Avenue in Thornton Heath, about three miles from South Croydon, and the route down through the town centre is direct. We will not promise a fixed number of minutes, because traffic on Brighton Road at school run time is a real thing and so is a closure through the centre of Croydon. What we will do is give you an honest time when you ring. Normal hours are Monday to Saturday, 7am to 8pm, and we cover emergencies 24 hours a day. The emergency call-out charge is £120.

I have a Victorian terrace off Selsdon Road. Can I have a combi boiler?

Usually yes, and it is a popular conversion in these streets because it frees the loft tanks and the airing cupboard, which in a narrow terrace is a whole cupboard or part of a bedroom back. The thing that decides it is not the house, it is the incoming water supply. A combi runs everything on mains pressure, so if your supply pipe is old lead or half-inch iron, or if the flow rate at the kitchen tap is poor, a big combi will disappoint you. We measure the flow rate before quoting. If it is low, the options are a smaller combi matched to what the main can actually deliver, an upgrade of the supply pipe to 25mm plastic, or a system boiler with an unvented cylinder. Combi installation starts from £1,950.

My flat is in a converted villa on Croham Road. Who is responsible for the shared soil stack?

In most converted houses the soil stack is a shared service and falls to the freeholder or management company, with the cost recovered through the service charge, while the pipework inside your own flat up to the point it joins the stack is yours. Your lease settles it, so check before committing to work. What we can do is diagnose it properly. In a converted villa a blockage low in the stack backs up into the ground floor flat while the upper flats notice nothing, so we start at the bottom of the building and work up. Once we know where the fault is, you know who to bill.

Do I need permission for a boiler flue in the Croham Manor Road conservation area?

Possibly, and it is worth asking before rather than after. Croham Manor Road was designated a conservation area in December 2008 and protects a group of early twentieth century locally listed houses. Permitted development rights are reduced in conservation areas, and a flue or an external pipe run that breaks out on a front or otherwise prominent elevation is the sort of thing that can need consent. The same applies to visible external soil and waste pipework. On these streets we will always look for a flue route on a side or rear elevation first. Where we think a proposal needs to go to Croydon Council we will say so before we quote, not after we have fitted it.

Why does my shower scale up so fast in CR2?

Because the water here is hard. It is supplied by SES Water largely from chalk boreholes in the North Downs, and chalk is essentially calcium carbonate, so the water carries a lot of dissolved calcium. That comes out of solution as limescale wherever the water is heated or aerated, which means shower heads, tap aerators, kettle elements, immersion heaters and, most expensively, the plate heat exchanger in a combi boiler. A scale reducer fitted on the incoming main is the practical answer and it is not costly. Regular servicing matters more here than in soft water areas too, which is one reason we recommend an annual boiler service at £90 rather than treating it as optional.

Should I replace the lead water pipe in my house?

We would recommend it. Lead was the standard supply pipe material in British homes until around 1970, and much of the Victorian and Edwardian stock in South Croydon is well inside that period. Water that has stood overnight in a lead pipe can carry lead into your first glass of the day, and an old lead or iron main also restricts flow, which limits what boiler you can sensibly fit. The pipe is usually visible where it rises through the kitchen floor or just inside the front door: dull grey, soft enough to mark with a coin, with a bulbous soldered joint at the stopcock. We replace the section inside your boundary in 25mm plastic, and SES Water runs a scheme covering their side.

What do you charge, and are your prices fixed?

The published ones are fixed. Emergency call-out £120. Boiler repair £110. Annual boiler service £90. Gas safety certificate, the CP12, £75. Combi boiler installation from £1,950 and a full central heating system from £3,400, both depending on the size of the property and what is already there. Blocked drains and leak tracing we do not publish a price for, because the work varies enormously between a rodded gully and a camera survey of a collapsed run, so we quote those on the job.

My kitchen sink in a South Croydon terrace keeps blocking. Why does it keep coming back?

Nine times out of ten it is the waste run in the back addition. When the kitchen was moved or extended, the waste was run horizontally across to the soil stack on the rear wall, and it was laid with too little fall and often with a tight bend at the end. Water gets away, fat and food do not, so the pipe silts up again a few months after every clearance. Rodding fixes the symptom. Re-laying that run at a proper fall, with a swept bend instead of a right angle, stops it recurring. We will tell you which of the two you are looking at before we start.

Need a plumber in South Croydon?

Ring us, or send the form and we come back with a price.